Privacy Policy

 

Overview

Thank you for choosing Holland Family Law!

This page provides the opportunity to understand how we collect, store and process your data – and to put your mind at ease with regards to the information you provide us.

Here at Holland Family Law Limited (“we”, “us”, “our”) we are committed to protecting your privacy and security online. You have control over the information we store about you and what types of information (if any) you would like to receive from us.

Please note, we may amend this Privacy Policy from time to time, so check back if you’d like to stay up to date, all changes will be posted here.

Where to find us:

Registered office address: Chantry House, Grange Business Park, Enderby Road, Whetstone, Leicester LE8 6EP

Our website: www.hollandfamilylaw.co.uk

We have not appointed a Data Protection Officer to oversee our compliance with data protection laws as we are not required to do so, but our Data Protection Compliance Manager has overall responsibility for data protection compliance. Contact details are set out in the “Contacting us” section at the end of this privacy notice.

Last privacy policy update: 24 May 2018

If you are dissatisfied with any aspect of our Privacy Policy, you may have legal rights and, where relevant, we have described these in this policy.

What personal data is collected?

  1. Website enquiry: When you make an enquiry via a web contact form, we will ask for your contact information, including your name, email address and telephone number.
  2. Instruction: When you instruct this firm, we may ask for your contact information, including items such as name, address, date of birth, email address, and telephone number.
  3. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.
  1. The personal information that you are asked to provide and the reasons why you are asked to provide it. This will be made clear to you at the point we ask you to provide your personal information.

How we use this information

We use the information we collect in various ways, including to:

  1. To communicate with you directly to enable us to perform our duties to progress your case;
  2. Provide, operate, and maintain our services;
  3. Improve, personalise, and expand our services;
  4. Understand and analyse how you use our services;
  5. Develop new services, features, and functionality;
  6. Find and prevent fraud;
  7. For compliance purposes, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

How we share this information

We may process your personal data in a secure manner that meets European Privacy Laws. As a company we process under the concept of ‘legitimate interests’. Therefore, when you provide your personal details to us, we ensure that your data is processed for a distinct purpose whilst ensuring that your interests, rights and freedoms have been thoroughly considered. We will not use personal data for activities where our business interests are overridden by the impact on your privacy or other interests.

We will carefully process the personal information you have supplied to us to conduct and manage our business, to fulfil our service commitments and provide the best possible customer service, whilst delivering a secure experience.

If you are not happy about the manner in which we process your data, the ‘your rights’ section of this page provides details on how you can withdraw from processing.

We will not transfer your collected data to storage outside the European Economic Area (EEA) in compliance with requirements set by the General Data Protection Regulation.

By giving us your personal data to fulfil your order or to allow us to provide services to you, we will endeavour to keep your data secure. We pursue ongoing improvement in the methods used to transfer and store data, ensuring that we align with industry standards.

Retaining data

When storing data, we aim to retain the data for no longer than is necessary for the purpose in which it was obtained, with the objective to ensure the highest level of data accuracy. Where identified as inaccurate, data is either rectified or destroyed in a secure manner.

We are required to keep our files for a period of 6 years.  There are several ways in which your data may be stored:

  • Within cloud servers. When utilising platforms to fulfil our operational requirements, third party solutions may be used to store the data. As a company, we aim to utilise partners who have data centres within the European Economic Area (EEA).
  • Within physical servers. We maintain several physical servers which are securely located in our office.
  • Hard copy, where hard copies of data are retained, they are kept in a secure and clean environment.

Data sharing

We avoid sharing your personal data with third parties for marketing purposes.

We may disclose your information in the following cases:

  • To a third party, such as a Barrister/Pension Actuary, if this is necessary during your case.  Your consent will be obtained before disclosure is made.
  • We can disclose it if we have a legal obligation to do so, or to protect your or other people’s property, safety or rights.
  • We can exchange information with specific third parties to protect against fraud or credit risks.

Where data is transferred between systems, we ensure an encrypted connection is utilised.

Your rights

In line with the General Data Protection Regulation, you have the following rights:

  • Subject access request – To see what information we hold on you. Please contact our Claire Holland if you require access to your information.
  • Right to be forgotten – Once you know what personal information we hold on you, you can request us to delete the relevant information,
  • Right to object from us processing your data – Please contact our Claire Holland
  • Right to correct your data – if any of your personal data we hold is not accurate, let us know and we’ll get it updated for you.

We aim to comply with legislation and respond within thirty days of receiving personal data requests. These requests are handled by our Director, Claire Holland.

Third parties seeking access to an individual’s data should initially contact the individual regarding such requests.

Supervisory authority

We adhere to guidance from the ICO (Information Commissioner’s Office), they are the UK’s independent body that have been set up to uphold information rights. The ICO have stated that In line with the GDPR, details we provide to you about how we process personal data must be:

  • Concise, transparent, intelligible and easily accessible.
  • Written in clear and plain language.
  • Free of charge.

If you have a concern about information practices, you can raise your concerns with the ICO.